Shipping & Returns

Processing time

Orders are packed within 1–2 business days. Because every candle is poured by hand in small batches, an occasional item may take a day or two longer — we will email you if that happens.

Delivery and cost

We currently ship within the United States. Shipping is calculated at checkout based on your address.

• Standard delivery — 3–5 business days after dispatch.
• Express delivery — 1–2 business days after dispatch, where available.
• A tracking link is emailed as soon as your parcel leaves us.

Packaging

Candles ship in recyclable, plastic-free protective packaging. Glass vessels are individually wrapped so they arrive intact.

Returns

You may return an unused, unburned candle in its original packaging within 30 days of delivery for a full refund of the item price. Return postage is yours unless the item arrived damaged or incorrect.

To start a return, email hello@florvalehome.com with your order number and we will send instructions. Refunds are issued to the original payment method within 5–10 business days of the return reaching us.

Damaged or wrong items

If your parcel arrives damaged or contains the wrong item, email hello@florvalehome.com with a photo within 14 days of delivery. We will send a replacement or refund you in full, including postage — no need to return the damaged item.

Cancelling an order

An order can be cancelled free of charge any time before it is dispatched. Once it has shipped, please use the returns process above.