Contact us
We answer every message ourselves — no bots, no ticket queues.
Order support
Questions about an order you have placed, a change of address, or where your parcel is. Please include your order number.
Returns & damages
Something arrived broken or is not what you expected? Send a photo and we will sort it out — see Shipping & Returns for the details.
Wholesale & custom orders
Interested in stocking Florvale Home, or want a custom scent for an event? Tell us the quantity and timing you have in mind.
Looking for our policies? Read the Shipping & Returns, Privacy Policy and Terms of Service.